Festival weekend

I know I say this a lot, but we really did have a very busy weekend - and there's another one on its way this coming weekend too. On Thursday evening we nipped over to see the poet's dad as it was his 80th birthday. He'd said he didn't want anything, so we bought him …

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UK call centres (mini rant alert)

So, after spending the best part of a week arguing the toss with a government department and finally getting a result on Wednesday, Thursday saw me hurtling into a similar ding dong with my telephone and internet provider. I really am at the end of my patience, though - what little of it there is - …

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